Troubleshooting

  • My device is unable to discover AirServer

    First, make sure that your iOS device and your computer running AirServer are on the same network. If you are...

    Apr 26, 2017 03:51PM UTC
  • I do not see the mirroring tab on my iOS device

    If you require assistance with how to Mirror your iOS device, have a look at our support page: How do i mirror...

    Apr 26, 2017 04:05PM UTC
  • Why can’t I activate AirServer?

    When activating, if you receive an error message that says “Invalid Activation Code,” “Activation Failed,” or ...

    Oct 30, 2014 07:05PM UTC
  • Firewall Configuration

    You may have to configure your firewall to allow AirServer to receive incoming networking traffic. You should ...

    Oct 30, 2014 07:06PM UTC
  • YouTube App Playback Issues

    AirServer 6 for Mac now supports streaming from within the YouTube app! Please note, this is currently a Mac-o...

    Apr 26, 2017 04:54PM UTC
  • Windows Installer Errors

    If you run into any issues with AirServer installer, please follow these steps: Download the latest versi...

    Apr 26, 2017 05:12PM UTC
  • Audio jitters and lag

    You may experience jitters during audio streaming if the WiFi signal quality is bad, or if the reception is in...

    Oct 04, 2016 12:51PM UTC
  • Mirroring connection dropping after a few minutes

    First, we highly recommend that you download the AirServer Connect app on your iOS device(s). This is a free a...

    Sep 17, 2015 01:13AM UTC
  • Windows - No suitable graphics card found

    If you are using a 64-bit machine, download the latest 64-bit version of AirServer using the link below: https...

    May 25, 2016 06:55PM UTC
  • Mirroring lag or a choppy connection

    Choppy connections are due to sub-optimal network conditions. Here are some things you can try to improve mirr...

    Nov 24, 2014 06:52PM UTC