This issue is likely caused by a limitation with most webinar applications as they are not able to capture hardware-accelerated applications. This can be prevented by switching off the hardware acceleration inside AirServer. Please note that this greatly increases the performance requirements of your CPU but should not cause any issues on most modern computers.


AirServer Universal

  • Open the Preferences... and go to the Display tab. 
  • There you can untick the box in front of "Use accelerated graphics if available". 
  • Make sure to restart AirServer Universal afterwards.


AirServer Windows 10 Desktop Edition

  • Open the Settings by clicking the hamburger menu in the interface. 
  • Scroll down to Decoder and untick the box in front of "Use hardware-accelerated graphics". 
  • Make sure to restart AirServer Windows 10 Desktop Edition afterwards.


AirServer for Mac

  • Open the Settings by clicking the AirServer icon in the top menu bar.
  • Go to the Mirroring tab and tick the "Use Software Decoder Only" box.
  • Make sure to restart AirServer for Mac afterwards.