When dealing with wireless technology, there are a number of circumstances that can block the signal. If the casting button does not appear, your computer does not show up on the list of destinations, or nothing appears on your Xbox One after selecting it from the destination list, then your device is not able to communicate with AirServer for one of a few possible reasons.
- The first thing you should try is powering off and restarting your device(s), Xbox One, and router. Make sure your Xbox One and devices are on the same network.
- Your router might be running old firmware. Visit the router manufacturer’s website and download / install the latest firmware. Please also make sure that Bonjour/mDNS and multicast are enabled in your router's settings.
- Try switching off the protocols which you are not using and restart the app. For example: if you are only using AirPlay, switch off Miracast and Google Cast.
- For AirPlay/Google Cast specific discovery issues, try switching off AirPlay/Google Cast, waiting 10 seconds, and switching it back on.
- It's possible you are experiencing issues with NAT on your Xbox. You can verify this by pressing the Xbox button and then going to: "Profile & system" - "Settings" - "General" - "Network settings". Under "Current Network Type", your NAT type should be "Open". If that is not the case, we recommend going through this very thorough troubleshooting article made available by Microsoft.
- Make sure you have the latest version of AirServer Xbox Edition and the Xbox One operating system installed.
- Another possible cause of your connection issue may be that your connection cannot handle the bandwidth required for streaming or mirroring. You can try connecting your Xbox to the network with an ethernet cable to see if the performance is better.
If you are still not able to connect, the issue may be with your router or network.
- If your Wi-Fi router supports interface isolation or Wi-Fi isolation, make sure that these settings are turned off. These settings prevent wireless devices from communicating with each other. Refer to the documentation that came with your Wi-Fi router to access its settings and make sure your router has the latest firmware.
- NAT3 configured devices, as is common on cellular routers, do not work with AirServer.
- If you are behind a multi-subnet or Layer 3 network, as is common on larger networks and schools, please ensure that multicasting is enabled and Bonjour is discoverable across the network. In most cases Bonjour will not be accessible across the network, as it's blocked by default, however, there is a guide you can look over or send to your networking Administrator to look over regarding Bonjour across Layer 3 Networks and Multiple Subnets.
- For testing purposes, you could also try to download our AirServer Connect application from either the iOS App Store or Google Play Store. This application is a network helper tool that helps your phone discover AirServer on more complex networks. More instructions on how to use this application can be found in one of our tutorial articles.