My screen is capable of displaying 4K 60Hz but only displays 4K 30Hz or 1080p. What can I do?

This support article was last updated on Mon, 27 Sep, 2021 at 10:14 AM.

There can be several causes for your display not running at 4K 60Hz:

Make sure you are using a capable high-speed HDMI cable (minimum HDMI 2.0).
Make sure your display is actually capable of displaying 4K 60Hz on the HDMI port you have connected AirServer to and that your display's settings are not forcing 30Hz.
Some screens have a recommended resolution or framerate that is lower than what the screen is capable of.
- In the new user interface introduced with the AirServer Connect 2, it is possible to select a different resolution through the Audio and Video section in Device Management.
- For the AirServer Connect 4K UHD, we can help you with a custom script. You can get this by creating a support ticket. Please mention your display's make and model so we can further assist you.