Troubleshooting
How do I update my device to the latest firmware version?
Updated on Wed, 16 Apr, 2025 at 11:04 AM
The default settings for the AirServer Connect include automatic updates. The device then checks for updates 10 minutes after startup and every 24 hours aft...
How can I reset my AirServer Connect hardware?
Updated on Wed, 16 Nov, 2022 at 11:45 AM
TABLE OF CONTENTS Introduction New User Interface: Classic User Interface: Introduction There are a few methods available to reset the settings o...
How can I get AirServer Connect to automatically power on after a power failure?
Updated on Wed, 26 Nov, 2025 at 3:53 PM
All AirServer Connect devices have this functionality enabled by default, so that the device automatically boots up when it receives power. This setting ca...
When connected to the hotspot, I am unable to see AirServer as a Miracast destination
Updated on Wed, 27 Jan, 2021 at 10:48 AM
We have identified a problem with certain Android devices and computers with older wireless adapters (eg. Marvell AVASTAR 350N which is used in Microsoft Su...
How to restart and power off AirServer Connect device using API
Updated on Thu, 26 Sep, 2024 at 12:40 PM
With Version 2024.07.12 we added support for API. It is now possible to restart and shut down the device using API. Below is a guide on how to use the ...
Some devices are unable to see the built-in hotspot or mirror via Miracast
Updated on Thu, 28 Jan, 2021 at 11:30 AM
The AirServer Connect built-in hotspot might have selected a Wi-Fi channel that is part of the higher range of 5GHz channels (149-161), rather than just the...
I configured Miracast to request an on-screen PIN but my device connects without a PIN showing
Updated on Thu, 30 Sep, 2021 at 3:27 PM
Windows 10 devices have two methods to connect with Miracast: Standard or Direct Miracast: In this case the Windows 10 device connects to the Wi-Fi Direct...