Please note that due to the COVID-19 situation, support response times will be longer than usual.

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Purchasing & billing

Where can I find App Dynamic/AirServer's billing information?
Please find our billing information below: App Dynamic ehf. Smáratorg 3 201 Kópavogur Iceland VAT number: 110092
Thu, 26 Sep, 2019 at 11:09 AM
Can I buy AirServer with a purchase order from my school or business?
Yes, we do accept purchase orders if you wish to order more than 10 licenses. If you need to order fewer than 10 licenses, please purchase the licenses dire...
Tue, 14 Jan, 2020 at 3:44 PM
Can I add more licenses to my existing account / activation code?
Yes, you are able to add licenses to your existing account and activation code.  In order to do so, be sure to purchase the new licenses with the same e...
Thu, 5 Sep, 2019 at 9:58 AM
What is the refund policy and how can I get a refund?
I would like a refund for AirServer Universal, AirServer Windows 10 Desktop Edition, AirServer for Mac or AirServer for Surface Hub: Refund requests are...
Wed, 28 Aug, 2019 at 9:19 AM
How can I extend or renew my AirServer for Surface Hub license?
It is possible to renew your license key for Surface Hub. In order to do so, you must create a purchase order form, scan it & add it as an attachmen...
Tue, 14 Jan, 2020 at 3:46 PM
Do you offer discounts for purchasing in bulk?
Yes, we do offer discounted prices if you purchase Education or Business licenses in bulk. If can download a quote, with the bulk pricing, through the dow...
Fri, 7 Jun, 2019 at 11:00 AM
Do you accept methods of payment other than credit card or PayPal?
Yes. If you order at least 10 licenses, we can accept payment by bank transfer. We no longer accept cheques as a payment method. See information on send...
Tue, 14 Jan, 2020 at 3:46 PM
How can I get a quote?
If you would like a quote, you can download one through our download page. Follow these steps: Visit Click the Buy Now...
Thu, 26 Sep, 2019 at 3:47 PM
I need a W9 or W-8BEN form. Where can I get this from?
W9 forms can only be filled out by companies that operate in the USA. As we are not located in the USA but in Iceland, there is a different form that you ne...
Thu, 16 Jan, 2020 at 3:21 PM
Will Value Added Tax (VAT) be added to purchase?
Per the 1st of January 2015, the new EU Value Added Tax directive has gone into force. The most salient change is that all purchases of (automated) digit...
Fri, 7 Jun, 2019 at 11:00 AM
I am located in China & I am unable to purchase AirServer
We have noticed that our payment gateway is not being displayed on computers which are located in China.    The only workaround we are aware of to bypass ...
Wed, 18 Sep, 2019 at 5:24 PM